Part-Time Ticket Seller

Summary

Legends Global, the leader in privately managed public assembly facilities, has excellent and immediate openings for a Part‑Time Ticket Seller at NRG Park in Houston, Texas. NRG Park is in the fast lane for opportunity and excitement. We are a one‑of‑a‑kind premier facility with four major venues within one giant park: the NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena.

We are seeking enthusiastic and customer‑focused individuals to join our Box Office team as Part‑Time Ticket Sellers. Under direct supervision, the Ticket Seller will be the first point of contact for guests purchasing tickets to our events, providing exceptional service while handling ticket sales, exchanges, and general inquiries. This role requires strong communication skills, attention to detail, and a genuine passion for helping people.

• Process single ticket sales at the box office and assist with group sales when requested.
• Answer questions concerning admission fees, fares, schedules, reservations, coming attractions, and ticket policies.
• Resolve customer concerns and assist with potential ticket exchanges or issues for box office purchases.
• Handle cash, credit card, gift card, and/or voucher transactions while keeping a balanced and accurate cash drawer.
• Collect, deposit, and accurately report all monies, funds, and payments that have been received or generated.
• Resolve customer ticket‑related issues (transfers, barcodes, account issues, etc.) by researching ticketing accounts.
• Assist guests with mobile ticket education, claiming, transferring, and other issues, in assistance with a Ticketing Supervisor if needed.
• Demonstrate excellent customer service skills; respond promptly to customer needs, respond to requests for service and assistance, and work independently to handle most box office questions without assistance.
• Manage Will‑Call window operations and prepare ticket orders or other related duties assigned by a Ticketing Supervisor.
• Perform other duties as assigned.

• Previous ticketing, point‑of‑sale, or customer service experience preferred.
• Compute mathematical calculations and handle financial transactions rapidly and accurately in a fast‑paced environment.
• Understand operational procedures, facility capabilities, industry terminology, event‑related services, and technical requirements for the types of events anticipated at the facility.
• Follow all policies, procedures, risk‑management, safety precautions, rules, regulations, and emergency procedures established at the facility.
• Demonstrate the ability to carry out tasks reliably, productively, and expediently, and adhere to strict deadlines.
• Possess excellent verbal and written communication skills and the ability to manage relationships.
• Work a flexible schedule, including extended hours, evenings, weekends, and holidays; a minimum of one shift per calendar quarter is required to stay in good standing.
• Comfortable working in an office or noisy stadium environment.
• Work effectively under pressure or amidst a stringent schedule, handling different personalities and producing accurate results.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Maintain a client‑service‑oriented attitude.
• Work long and irregular hours as needed for events.

• High School diploma or GED.
• One to three months of related experience and/or training; or an equivalent combination of education and experience.

• Work in a fast‑paced environment.
• Work independently, exercising judgment and initiative.
• Remain flexible and adjust to situations as they occur.

• Operate computerized ticketing system and standard office equipment.

• Cash handling / Ticket Box Office experience preferred.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable…