Customer Service Representative

Our Client is a leading medical device company based in North Houston, committed to delivering innovative healthcare solutions and exceptional service. Their Customer Support team plays a vital role in ensuring patients and healthcare providers receive the assistance they need quickly and accurately.

Our Client is seeking Customer Service Representatives to join their Customer Support team. This role serves as a key liaison between customers, patients, and internal departments, helping resolve technical inquiries, updating information, and supporting smooth communication. The ideal candidate will thrive in a fast-paced call center environment while maintaining professionalism and a strong customer-first approach.

• Handle inbound calls from customers regarding technical support inquiries, including error messages and troubleshooting
• Provide accurate and responsive customer service, ensuring patient information is current for shipping and support purposes
• Act as a liaison between customers, patients, and internal departments to resolve issues effectively
• Conduct audits to recover company equipment as needed
• Manage patient inquiries, requests, and concerns while following established processes and compliance guidelines
• Maintain professionalism and provide clear, courteous, and knowledgeable assistance to all callers
• Support special projects and additional tasks as assigned

• High School diploma or equivalent required
• 0–1 years of experience in customer service, preferably in a call center or healthcare-related setting
• Strong verbal communication skills with the ability to clearly relay information without slang or informal language
• Proficiency in Microsoft Excel for data entry and navigation
• Ability to work efficiently in a high-volume, fast-paced environment
• Strong problem-solving skills and conflict resolution abilities
• Adherence to company policies, including no cell phone usage on the floor