Insurance Customer Service Representative

AAA - 901 Bagby Street - Responsibilities:
Deliver exceptional service in a fast-paced contact center by resolving complex inquiries, supporting policy updates, and ensuring compliance with company and PCI standards.;
Retain members through effective problem-solving, professional communication, and accurate documentation of all interactions.;
Identify opportunities to upsell and cross-sell insurance products while maintaining a customer-focused approach.;
Handle escalated contacts with courtesy and professionalism, collaborating with internal teams to provide seamless customer experience.;
Consistently meet and exceed individual and team performance goals in a high-volume environment.