More jobs:
Customer Service Specialist
Job in
Houston, Harris County, Texas, 77246, USA
Listed on 2026-03-01
Listing for:
Crescent Solutions
Full Time
position Listed on 2026-03-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
- Ability to resolve customer issues by using problem solving skills
- Reliable/Dependable
- High Integrity/positive attitude
- Flexible/Adaptable
- Strive for excellence
- We provide comprehensive training to ensure our Customer Service agents are prepared to deliver exceptional customer experience.
- In this role, you will be trained to handle incoming customer calls and provide quick and real-time information to ensure our customers’ inquiry is resolved on the first call.
- Research and problem solve to determine suitable actions to deliver our customers with solution driven results.
- Be proactive, follow up as needed to ensure one contact resolution.
- Create emotional connections by listening to customer needs, applying active listening skills, and showing empathy.
- Embrace challenges and demonstrate capacity for growth.
- We encourage and welcome improvement opportunities within a culture of transparency, openness and trust.
- Employees in this role provide some decision making to respond to and resolve non-routine customer requests, inquiries and complaints about billing, policies, and other matters using basic knowledge of corporate procedures and policies when handling customer requests.
- This position emphasizes public relations and effective revenue risk management.
- Handles situations, which may require adaptation of response
- Assist customers with billing inquiries and educating on energy consumption.
- Records and processes commitments on customer’s accounts as appropriate.
- Assist customers with online account and mobile app request.
- Meet performance metrics and schedule adherence requirements daily.
- Assists with providing direction and guidance to less experienced team members
- Performs other job-related duties as assigned
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×