Bilingual English and Spanish Member Loyalty Representative

ABOUT OPORTUN

Oportun (Nasdaq: OPRT) is a mission-driven fintech that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $19.7 billion in responsible and affordable credit, saved its members more than $2.4 billion in interest and fees, and helped its members save an average of more than $1,800 annually.

Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009.

Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream.

We celebrate and nurture our inclusive culture through our employee resource groups.

Oportun is currently seeking qualified candidates with customer service, cashier, sales, or hospitality experience to work Full‑Time. At Oportun, we consider our customers to be our members, and the primary focus of our Member Loyalty Representatives is to generate a rewarding and unique member service experience. Our Member Loyalty Representatives are passionate about listening, helping, and connecting with people at all touchpoints, such as in our stores and in the communities around our stores through personal outreach activities.

As a key member of our team, you will make the mission of Oportun come to life by educating our members and communities about our inclusive, affordable financial services that empower them to build a better future.

• Welcome members with a warm greeting and provide quality member service.
• Seamlessly process all transactions, while following company policies & procedures and protecting our members’ information.
• Work as a team or independently, including time alone in the store without direct supervision or with coworkers, while exceeding daily goals in our lending and servicing activities.
• Enjoy informing and educating potential members about Oportun’s services by engaging in outreach efforts more than 50% of the time at Oportun locations, partner locations and/or community events.
• Build relationships with local businesses (e.g., mechanic shops, dental offices, furniture stores) and speak with local business owners and their employees about how Oportun’s services can help their customers.
• Conduct outreach efforts at local flea markets, community events, and at our Lending As A Service (LAAS) partner locations to increase awareness, capture leads, and assist with starting applications.
• Actively engage with people at and around Oportun’s retail locations, encourage store visits, and assist with applications.
• Support community outreach and marketing events by distributing flyers and educating the local community about Oportun and its products and services; and
• Use iPads or assist potential members with scanning QR codes during outreach efforts to start new applications.
• Maintain a clean and inviting work area, including daily trash collection, sweeping, mopping, and window cleaning as needed.
• Use a computer intermittently (approx. 3-6 hours per day) for administrative tasks and member servicing.
• Stand while assisting members; sitting is allowed during non‑member‑facing tasks.
• Occasionally unpack and store office or cleaning supplies.
• Travel between designated work locations (including outreach activities) within a reasonable commuting distance as part of standard job duties. Travel is limited to ordinary commute sites.
• Model Oportun’s Core Values:
  On a Mission, As One, to Make it Better, Now.

• Must be bilingual (English/Spanish).
• Must be outgoing, sales‑focused, and enjoy speaking with people.
• Must love helping members, including prospective members through outreach and educational activities.
• Must be available to work weekends and be…