More jobs:
BDC Service
Job in
Houston, Harris County, Texas, 77027, USA
Listed on 2026-03-03
Listing for:
ZT Automotive
Full Time
position Listed on 2026-03-03
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep -
Sales
Customer Success Mgr./ CSM
Job Description & How to Apply Below
Computer skills, and phone skills are required. The BDC Representative is responsible for gathering information, following up on leads and working as a customer service agent for both the potential customer and the Service consultants in an office setting. You will be sending emails, making service calls, and setting appointments for our service department to help grow our business!
Automotive BDC Representative Responsibilities:
- Handle incoming and outgoing phone calls, text messages and emails.
- Work in our call center staffed and managed by the dealership, and handle our customer contacts, service, follow-up and lead generation.
- Prospect follow-up calls, set appointments for service and gauge customer satisfaction.
- Answer customer internet inquiries by both email and phone.
- Schedule service appointments and reschedule no-show customers.
- Contact customers based on current marketing incentives.
- Follow up with existing and potential customers to generate appointments.
- Follow up in a manner that results in the customer visiting the dealership.
- Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
Automotive BDC Representative Qualifications:
- The ability to manage a high volume of inbound and outbound sales and service call volume, internet leads and call lists.
- Overall knowledge of automotive service department operations.
- Display strong organization skills.
- Bilingual is a plus.
- Must have a valid driver's license.
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