Contracting Specialist - Administrative Assistant

Job Summary

Independence Marketing Group is seeking a highly organized and customer-focused Contracting Specialist - Administrative Assistant to join our team. In this role, you will be the main point of contact for our agents, ensuring a smooth and efficient contracting experience. You will handle communications, manage documentation, and provide support throughout the contracting process. If you are detail-oriented, enjoy working in a fast-paced environment, and have a passion for helping others succeed, we encourage you to apply.

• Entry level
• Opportunity for advancement
• Paid time off
• Training & development

• Customer Communication:
  Manage inbound and outbound calls and emails from agents, providing clear and courteous assistance during the contracting process.
• Documentation Management:
  Organize and maintain both physical and electronic records, ensuring all paperwork is accurate and up-to-date.
• Contracting Support:
  Serve as a knowledgeable resource for agents on carrier contracting and certification requirements.
• Agent Onboarding:
  Guide new agents through the onboarding process, making it smooth and straightforward.
• Problem Resolution:
  Address agent inquiries and resolve issues promptly via phone, email, and online meetings.
• Core Values Alignment:
  Demonstrate our company's values in all interactions and decisions.
• Adaptability:
  Work both independently and collaboratively, adapting to new systems and processes as needed.

• Bilingual
  
  Required:
  
  Fluent in both English and Spanish to communicate effectively with our diverse agent base.
• Customer Service
  
  Experience:
  
  1-2 years in customer service, account management, or a similar field is preferred but not mandatory.
• Technical
  
  Skills:
  
  Proficiency in CRM systems, Microsoft Office, and Adobe software, with a willingness to learn new technologies.
• Attention to Detail: Strong organizational skills and attention to accuracy.
• Self-Starter and Team Player: Ability to work independently with minimal supervision and collaborate effectively with colleagues.
• Preferred Experience: Experience with Medicare or insurance contracting is a plus.

We offer more than just a job—we offer a collaborative and supportive work environment where your contributions are valued. We invest in our team members' growth and success, ensuring a fulfilling career path.