Customer Svc Rep

Job Description

We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and more
• Growth opportunities supporting America's food distribution system
• Safe and inclusive working environment with a culture of rewards, recognition, and respect

Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deals with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors, and co‑workers professionally ensuring questions are answered accurately and in a timely manner.

Functions as a team member within the department and organization, as required, and performs any duty assigned to best serve the company.

• Input customer orders.
• Input customer credits.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems; contact vendors and request samples for customers.
• Provide informative and professional assistance when working with the public, customers, vendors, and co‑workers.
• Perform administrative responsibilities such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.
• Attend training and Customer Service meetings.
• Perform other related duties as assigned.

Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more. Growth opportunities supporting America's food distribution system. Safe and inclusive working environment with a culture of rewards, recognition, and respect.

Required

Education:

High School Diploma/GED or Equivalent Experience.

Required Experience:

6 months in customer service, call center, or related area.

High School Diploma/GED or Equivalent Experience.
6 months customer service, call center, and/or related area within the food service industry.

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please review our EEO Policy, the "EEO is the Law" poster and supplement, and the Pay Transparency Policy Statement.