Tech Support

We are looking for someone to join our amazing tech support team.

• Create an exceptional personal experience for CMB customers.
• Become a product expert.
• Serve as the primary contact between the customer and the company, answering all types of customer inquiries via email.
• Troubleshoot and resolve customer issues, bugs, and complaints with care.
• Contribute to product planning by providing customer feedback to management to improve customer experience.
• Potential to work cross-functionally with product, engineering, marketing, and QA.

• Bachelor's degree or equivalent.
• Entry-level to 1 year experience with customer service, customer success, account management, and social media.
• Great communicator: able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.
• Strong work ethic: expected to produce great work and have very happy customers.
• Flexible: able to adjust on the fly dealing with a wide range of tickets.
• Professional: provide exceptional service to all users.
• Tireless work ethic that is up for the hustle-and-bustle of a tech startup.
• A desire to learn and understand everything - become a product expert.
• Energetic, positive attitude is a must.
• Excellent verbal and written communication skills.
• Highly organized with demonstrated attention to detail.
• Candidates must be authorized to work in the US.