Veterinary Client Service Representative, GCVS

About the Role

As a Client Service Representative you will play a crucial role in supporting our emergency, critical care and specialty departments while welcoming and assisting our guests.

• Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
• Appointment Coordination: Assist clients in scheduling appointments at our multi‑specialist hospital, ensuring a seamless and efficient process.
• Communication Mastery: Handle reminder and follow‑up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
• Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.

$17–$19 per hour, depending on experience. +$$ differentials: after hours (+$2/hr) and weekends (+$3/hr).

Full Time: Sunday, Tuesday, Wednesday, Thursday 9 am–8 pm.

• Exceptional First Impressions: Outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
• Adaptability and Multitasking: Ability to thrive on multitasking and navigate unexpected situations with ease.
• Customer Service Excellence: Demonstrated success in building positive relationships and providing outstanding service.
• Flexibility and Adaptability: Team player who thrives in a collaborative environment and handles unanticipated tasks with grace.

• 401(k) with matching
• Health, Dental, and Vision insurance
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability insurance
• Paid Time Off (PTO) and Holidays
• Employee Assistance Program and discounts (including Pet Discount)
• Professional development and tuition assistance
• Uniform stipend
• Retirement plan

GCVS is the leading provider of specialized care for companion animals, known for our unwavering commitment to excellence and advanced diagnostic and therapeutic technologies.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.

For more information about our hospital, please visit