Senior Customer Service Representative

## Senior Customer Service Representative Bewerbenremote type:
Hybridelocations:
Houston - International time type:
Full time posted on:
Heute ausgeschriebenjob requisition :
R48801

Xylem ist ein Fortune 500 Wassertechnologieunternehmen mit global 23.000 Mitarbeitenden in über 100 Ländern und einer Mission: unseren Kunden durch innovative Technologielösungen und unser Fachwissen bei der Lösung von Wasserproblemen und
-herausforderungen zu helfen. Wir sind der weltweit führende Anbieter effizienter, innovativer und nachhaltiger Wassertechnologien, die dafür sorgen, dass unser Wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird.
** CORE RESPONSIBILITIES AND TASKS:*
* • Responds promptly to customer inquiries through multiple channels.  
• Recognizes sense of urgency and prioritizes orders and requests accordingly   
• Primarily responsible for the processing a higher volume of incoming and outgoing calls for internal & external customers  
• Engages with appropriate intercompany resources  
• Inputs and/or modifies service order requests based on customer need and provides customer confirmation   
• Process customer payments and provide proof of payment to customer  
• Generate and deliver customer specific “service” reports and invoicing as requested  
• Perform tasks in accordance with the standard work document and performance metrics for that given process  
• Supports training of others in their process teams.  
• Responsible for overflow work and special projects  
• Ability to document tasks into process flows  
• Deescalating sensitive customer concerns by resolving complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer  
• Supporting implementation of updated processes   
• Provides quality audit reviews as needed
** POSITION REQUIREMENTS
** 1.
FORMAL

EDUCATION:

Required:

• High school diploma or equivalent plus 5 years of applicable work experience in customer support (with phone or customer facing) OR Bachelor's degree with 3 years of applicable work experience   2.
KNOWLEDGE &

EXPERIENCE:

Required:

• Excellent written and verbal communication skills utilizing multiple channels.

• Strong analytical problem solving and decision-making skills  
• Ability to handle difficult or sensitive situations  
• Excellent time management and organizational skills  
• Working knowledge of Products/Services    
• Demonstrated understanding of Customer Success  
• Collaboration Skillsets to enable support to peers as necessary      
• Ability to multi-task, prioritize, and manage time effectively  
• High level competency in a Field Service and CRM application like (MS Field Service or MS CRM)
Werden Sie Teil des globalen Xylem-Teams und gestalten Sie innovative Technologielösungen mit, die die Nutzung, Verfügbarkeit, den Schutz und die nachhaltige Verwendung von Wasser sicherstellen.  Unsere Produkte kommen in der öffentlichen Versorgung, der Industrie, im Wohnbereich und in gewerblichen Gebäuden zum Einsatz – mit dem Ziel, intelligente Maschinen, Anlagen, Messsysteme, Netzwerktechnologien und fortschrittliche Analysen für Wasser-, Strom- und Gasversorger sowie die Industrie bereitzustellen.

Arbeiten Sie mit uns an einer Welt, in der die aktuellen und kommenden Wasserherausforderungen mit Kreativität und Engagement gelöst werden und in der Inklusion und Zugehörigkeit als Treiber für Innovation erkannt werden, um unsere Wettbewerbsfähigkeit weltweit zu stärken.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark.  We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology!

#Xylem Careers #Global Impact #Water Innovation
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