Customer Service Representative; Bilingual

Customer Service Representative (Bilingual)

Speedy Cash – Houston, TX

As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need right when they need it. You’ll play a pivotal role in our high‑performance environment by building connections with our diverse customer base and processing transactions such as check cashing, money transfers, and customer payments while providing exceptional in‑store experiences.

Many of our senior leaders launched their careers in this dynamic entry‑level position. You’ll receive hands‑on training, coaching, and development as we invest in your long‑term success. This is an opportunity to advance at a fast‑growing, profitable, impact‑driven company.

The hourly wage for the position is $15.00 per hour. The hourly rate is just one element of our Total Compensation package.

• Paid on‑the‑job training and a comprehensive new hire program.
• Access to a robust learning management system with e‑learning modules for professional and personal development.
• Cross‑brand training that enables you to move into opportunities at any of our eleven brands across the country.
• Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion.
• Performance‑based career advancement.
• Educational Reimbursement Program.
• Multiple coverage choices for medical insurance, all including telemedicine and medical spending account options (HSA/FSA).
• Traditional 401(k) and Roth 401(k) retirement plan with a generous company match program.
• Company‑Sponsored Life and AD&D Insurance.
• Basic and enhanced voluntary benefits with coverage options such as dental, vision, short‑term and long‑term disability, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity,  protection, legal services program, and pet insurance.
• Free access to mental health resources, life coaching, and more for you and your family through the Employee Assistance Program.
• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
• Paid time off that grows with you, starting with 12 days in your first year.
• A relaxed, business casual dress code that includes jeans and sneakers.
• Benefits subject to change with or without notice; certain benefits subject to the terms of governing plan documents.

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity in a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside the office where applicable, including on‑site vehicle appraisals, store errands, and external marketing. Participate in in‑store and community events.
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed.
• Uphold compliance with company policies and procedures, and all relevant local, state, and federal laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic, fast‑paced environment and effectively navigate multiple tasks to meet performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full‑time work schedule with regular, in‑person attendance, including weekends. A full‑time work schedule requires, at a minimum, 40 hours per week.
• Store hours, schedules, and/or minimum hours required may be subject to change by brand at the sole discretion of the company.

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus a professional demeanor with…