Bilingual English and Spanish Member Loyalty Representative; R14044

Bilingual English and Spanish Member Loyalty Representative (R14044)

Location:

Houston, TX

Oportun (Nasdaq: OPRT) is a mission‑driven financial services company that puts its members’ financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future.

Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives.

Oportun is currently seeking qualified candidates with customer service, cashier, sales, or hospitality experience to work full‑time. As Member Loyalty Representatives you will create a rewarding member service experience in stores and communities, educating members about inclusive, affordable financial services.

• Welcome members with a warm greeting and provide quality member service.
• Seamlessly process all transactions following company policies & procedures while protecting member information.
• Work independently or as part of a team, often without direct supervision, to exceed daily goals in lending and servicing activities.
• Engage in outreach efforts >50% of the time, building relationships with local businesses, attending community events, and encouraging store visits.
• Assist potential members with applications, using iPads or scanning QR codes to start new applications.
• Maintain a clean and inviting work area through light housekeeping, trash removal, sweeping, mopping, and window cleaning as needed.
• Perform occasional administrative tasks on a computer (approximately 3‑6 hours per day).
• Stand while assisting members; sitting is permitted during non‑member‑facing tasks.
• Travel between designated locations within a reasonable commute and go outdoors year‑round for outreach.
• Model Oportun’s Core Values:
  On a Mission, As One, Make it Better, Now.

• Bilingual in English and Spanish.
• Outgoing, sales‑focused, and comfortable speaking with people.
• Enjoy helping members through outreach and educational activities.
• Available to work weekends and maintain a rotating two‑week schedule.
• Reliable attendance to support store operations.
• Willing and able to work outdoors year‑round to promote services.
• Can lift or move objects up to 25 pounds.
• Basic computer skills; able to operate office equipment such as phones, scanners, and iPads.
• Organize and file paper documents.

• Medical, Dental, Vision, Flexible Spending Accounts (FSAs), EAP, Life and Disability insurance
• Paid Time Off
• 16 paid hours (VTO) to volunteer each year
• Employee Assistance Fund (OEAF)
• 401(k) retirement savings
• Travel Assistance
• Paid Training
• Growth opportunities
• Opportunity to positively impact your community

The base hourly rate for this full‑time position is $17.00 - $18.00, based on role, location and experience.

We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.