Customer Service Representative

Overview

In this role, the Customer Service Representative (CSR) is responsible for providing timely, accurate, and professional support to customers by managing order processing, quotations, and ongoing order status communication. The CSR partners closely with internal teams including Sales, Engineering, Production, Quality, and Finance to ensure customer requirements are understood, orders are processed accurately, and customer expectations are met.

• Proficiency with ERP systems and order processing software
• Strong working knowledge of Microsoft Office (Excel, Word, Outlook)
• Ability to navigate database, inventory, manufacturing, and order management systems
• Strong written and verbal communication skills
• Excellent organizational skills with the ability to manage multiple priorities
• High attention to detail and follow-through
• Self-motivated with the ability to work independently
• Strong teamwork and collaboration skills
• Customer-focused mindset with strong problem-solving ability
• Ability to make decisions and take ownership of outcomes

• High School Diploma required
• Associate’s degree in a technical or related discipline preferred
• Minimum of 5 years of experience in a customer service, order management, or similar role within a manufacturing environment preferred
• Excellent phone etiquette and interpersonal communication skills
• Ability to multitask, organize, and prioritize workload effectively
• Proficient in English (written and verbal)
• Strong attention to detail, accuracy, and follow-up

• Provide timely and accurate responses to customer inquiries related to pricing, product availability, order status, shipments, and invoicing
• Receive, review, and process customer purchase orders in accordance with company procedures
• Ensure customer order requirements, shipping instructions, and specifications are accurately entered into the ERP system and communicated internally
• Maintain customer master data, cross-reference files, and shipping arrangements within internal systems
• Monitor open, late, or held orders and proactively identify solutions to meet delivery commitments
• Communicate order status updates clearly and professionally to customers
• Partner with Finance to support collection of receivables and assist with resolving invoice discrepancies
• Coordinate with Sales, Engineering, Production, Quality, and Supply Chain to address customer needs and resolve issues
• Perform contract and order reviews to ensure accuracy and compliance with customer requirements
• Review and interpret manufacturing drawings, blueprints, and technical specifications to confirm order accuracy
• Manage customer returns, exchanges, and warranty claims in accordance with company policies
• Investigate return requests and collaborate with Quality to support root cause analysis and corrective actions
• Maintain accurate documentation and records related to customer orders and communications
• Project a positive and professional image of Amphenol Energy Technologies to customers and internal stakeholders

The physical requirements described here are representative of those that must be met to successfully perform the essential functions of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This role is primarily office-based within a manufacturing facility and may require periodic visits to warehouse and production areas as needed.