Pre-Settlement Litigation Support

Position Summary

We are hiring a Customer Service Representative to provide litigation support for multiple dockets within the Pre‑Settlement Portfolio. This role requires an individual with strong communication skills and a desire to help and serve people. You will also be asked to keep records, modify, and escape complaints across several communication channels, as well as maintain and document data through mass forms of communication (mail, email, phone, etc.).

To do well in this role, you will need an empathetic, proactive approach with a willingness to collaborate with both internal and external customers. The ideal candidate will have call center experience with the ability to deliver an effective message to a robust claimant universe while maintaining exceptional attention to detail. This candidate should also possess the skills to remain calm when customers are frustrated and the ability to navigate between different computer platforms while conducting phone interviews.

Department: Pre‑Settlement Services

Position Location: Houston, TX

• Maintain a positive, empathetic, and professional attitude toward customers always.
• Respond promptly to customer inquiries.
• Communicate with customers through various channels (phone, email, mail, etc.).
• Acknowledge and resolve customer complaints.
• Apply legal and medical terminology appropriately.
• Keep accurate records of customer interactions, comments, and complaints.
• Communicate and coordinate with colleagues as necessary.
• Provide feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Be a knowledgeable/fast learner, adapting quickly to new information.

• Proven customer support experience.
• Track record of meeting quotas.
• Strong phone contact handling skills and active listening.
• Familiarity with Customer Resource Management systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication skills.
• Ability to multi‑task, prioritize, and manage time effectively.
• High School diploma or equivalent; college degree preferred.

• 401(K) retirement plan with matching contributions.
• Comprehensive health insurance coverage.
• Dental and vision insurance plans.
• Parental leave to support work‑life balance.
• Short‑term and long‑term disability coverage.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.