Retention Specialist

We are seeking a dependable and professional Retention Specialist to join our team. The ideal candidate has experience working in a professional office environment, is comfortable interacting with clients, and can adapt quickly in a fast-paced setting.

This position is ideal for someone who is a self-starter, highly organized, and able to work independently without constant supervision while maintaining excellent customer service standards.

• Provide professional customer service to clients by phone and via email
• Answer customer inquiries and resolve issues in a timely and professional manner
• Establish, update, and monitor customer accounts
• Accurately input data and maintain detailed records of customer interactions in company CRM
• Perform general administrative and office support duties
• Follow company policies, procedures, and instructions carefully
• Adapt to changing priorities and support team operations when needed
• Maintain a professional appearance and demeanor in the workplace

• Minimum 3 years of customer service experience in an office or professional setting
• Prior experience in the retail electricity industry
• Basic understanding of utility billing or energy markets
• Exceptional verbal and written communication skills
• Ability to resolve complex or emotional customer issues efficiently
• Reliable, dependable, and punctual
• Ability to work independently and stay organized
• Strong attention to detail
• Comfortable using computers, email, and common office software
• Ability to follow directions and adapt to changes quickly

• Experience working in a fast-paced office environment
• Strong problem-solving and multitasking skills
• Competitive Pay Based on Experience
• PTO, Medical, Dental, Vision, 401K Available After Probationary Period