Customer Solutions Representative

Address: 12000 Aerospace Ave, Houston TX 77034

As a Customer Solutions Representative, you are the engine of HEXA’s customer relationships. This is the proving ground — the role where you show us what you’re made of. Day to day, you will:

• Handle inbound customer calls and deliver service that makes HEXA easy to do business with
• Create quotes for customers — accurately and fast
• Follow up on those quotes and close them
• Handle order issues, own the problem, and see it through to resolution
• Work across our CRM and internal platforms to keep everything moving

No cold calling. This role is inbound-first. But make no mistake — quoting, following up, and closing is real work, and how well you do it is how you earn what comes next.

The Customer Solutions Representative role is where you start  the people who excel here, it’s also where a much bigger career begins.

We won’t promise you a timeline or a guarantee — advancement is earned through performance, and it depends on the business having the right opening at the right time. What we will tell you is this: a significant number of the people across our highest-impact teams started exactly where you would start. As a CSR.

This team executes targeted sales project plans, runs product demos for customers both in-field and virtual, and owns the follow-through that turns those demos into closed business. If you’ve shown you can quote, follow up, and close from the CSR seat, this is a natural next step.

This team owns account management and growth — monitoring customer activity daily, managing the full order lifecycle, onboarding customers onto our digital sales tools, and making sure HEXA is delivering real value to every account they touch.

This team runs special projects, leads research and development efforts, conducts root cause analysis studies, and drives the improvements that make the whole company better.

You're a recent graduate looking for your first real career — not just your next job.

• You love being part of a team more than working alone.
• You thrive when you have a scoreboard to look at — and a gap to close.
• You’re endlessly curious about the customer, the product, and the business.
• You hear feedback as information, not criticism — and you adjust.
• You communicate clearly and confidently on the phone.
• You adapt — when things change, you shift, you don’t freeze.
• You put the team’s success ahead of your own comfort.

Bachelor’s degree required, graduated within the last five years, and located within 25 miles of Houston’s Aerospace corridor.

If you played a sport — especially more than one — ran a team, led a group, or competed at anything, we want to hear about it.

• $50,000 base salary plus a performance comp plan — strong performers earn up to $60,000 in year one
• Full-time, fully on-site at our Houston Aerospace corridor office
• Monday through Friday — this is an in-office role, not hybrid or remote