Permit Technician; Project Delivery & Operations​/Customer Service

Position: Permit Technician (Project Delivery & Operations/Customer Service)
Accepting Applications from: ALL PERSONS INTERESTED

Service Line/Section: HPC/Project Delivery & Operations/Customer Service

Reporting

Location:

1002 Washington Avenue

Workdays &

Hours:

Monday - Friday, 8:00 am - 5:00 pm
* * Subject to change
* DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

Do you like solving problems and helping others?

The Houston Permitting Center (HPC) is looking for a tech savvy, friendly, and well-organized Permit Technician to join our Information Desk team supporting our online and in-person customers. This individual is an important member of the team that guides customers through the permitting center process.

A day in the life of a Permit Technician is a fast-paced and highly variable based on customer volume and needs. Daily responsibilities may include, but are not limited to:

* Triaging customers issues and queuing customers to the correct service.

* Answering phones calls, live chats, email, or service tickets.

* Distributing forms, applications, and other documents to customers to complete the permitting process.

* Researching and solving common customer problems and inquiries, including basic technical support for iPermits and Project Dox.

* Assist with training Permit Tech Aides as needed.

* Performs other duties as assigned.

Your effectiveness in this position will depend on your ability to:

* Work as a team.

* Communicate clearly and effectively, be confident in giving customers directions (verbally and written), ask clarifying questions to ensure you understand the customers' problem.

* Stay calm under pressure.

* Be proactive and solutions-focused, think ahead for potential obstacles as you guide a customer to a resolution.

* Be well organized and capable of handling multiple tasks and deadlines.

* Build strong professional relationships at all levels of the organization.

We're committed to supporting your success, and we expect our team members to share that commitment. We're seeking someone who embraces challenges, takes initiative, and is eager to grow alongside our team.

Who are we? When you join the Houston Permitting Center, you'll be part of a dedicated team that provides service for safe community development through the permitting, plan-review, and inspection of public and private construction. Our team members issue over 400,000 permits, review 77,000 projects and conduct  inspections every year.

WORKING CONDITIONS

The position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort, i.e. essentially normal office environment with acceptable lighting, temperature and air conditioning. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerance; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements.

This is a Houston Public Works Emergency Management position at the Tier III Level. EDUCATIONAL REQUIREMENTS

Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS

Two years of experience as a Permit Technician Aide or in customer service are required.

An Associate degree may be substituted for the experience requirement.

LICENSE REQUIREMENTS

None

The ideal candidate should have some of the following skills and experience:

* Strong communication skills, including written and verbal skills

* Proficient in using technology

* Experience using live chat software, such as Oracle Service Cloud or Microsoft Dynamics

* Experience using ILMS/iPermits, Project Dox, Infor, or similar electronic permitting and plan review system

* Experience using call/contact center software, such as Cisco Finesse.

You don't need to meet every preferred qualification to be a great fit. If you're passionate about helping people and solving problems, we'll invest in your development and support your growth along the way. If you think you've got what it takes, we encourage you to apply

* Preference shall be given to eligible veteran applicants provided such persons possess the qualifications

necessary for competent discharge of the duties involved in the position applied for, such persons are among the

most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. SELECTION/SKILLS TESTS

REQUIRED:

None

However, the department may administer a skills assessment evaluation.

SAFETY IMPACT POSITION:
No

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment

drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other

employees in this classification.

Pay Grade 15

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources

Department during active posting period. Applications must be submitted online at:(Use the "Apply for this Job" box below)..

To…