Call Center Representative

The Call Center Representative will be responsible for answering all incoming calls and providing quality customer service while maintaining a professional, courteous demeanor.

• Ensure that customers understand product information, and be able to provide additional information to customers as needed.
• Communicate effectively with individuals/teams in the department to ensure high quality and timely expedition of customer requests.
• Maintain call center database by entering information.
• Ensure all calls are answered in a timely manner.
• Track incoming/outgoing packages for customers.
• Resolve customer complaints, concerns and request.
• Follow up with customers to collect fees for tool replacement.
• Complete tasks in a timely manner by meeting or beating deadlines.
• Perform other duties as assigned.

• High School Diploma or equivalent required.
• 2+ years of Call Center experience required.
• SAP experience is a plus.
• Sales experience is a plus.
• Bilingual (English/Spanish) is required.

• Strong knowledge of Microsoft Office including Word, Excel, Outlook, etc.
• Ability to type 50 WPM.
• Ability to multi-task.
• Ability to handle escalated calls
• Excellent interpersonal, written, and oral communication skills.