Call Center Representative
Job in
Houston, Harris County, Texas, 77246, USA
Listed on 2026-06-15
Listing for:
FAROUK SYSTEMS INC
Full Time
position Listed on 2026-06-15
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
The Call Center Representative will be responsible for answering all incoming calls and providing quality customer service while maintaining a professional, courteous demeanor.
Duties & Responsibilities- Ensure that customers understand product information, and be able to provide additional information to customers as needed.
- Communicate effectively with individuals/teams in the department to ensure high quality and timely expedition of customer requests.
- Maintain call center database by entering information.
- Ensure all calls are answered in a timely manner.
- Track incoming/outgoing packages for customers.
- Resolve customer complaints, concerns and request.
- Follow up with customers to collect fees for tool replacement.
- Complete tasks in a timely manner by meeting or beating deadlines.
- Perform other duties as assigned.
- High School Diploma or equivalent required.
- 2+ years of Call Center experience required.
- SAP experience is a plus.
- Sales experience is a plus.
- Bilingual (English/Spanish) is required.
- Strong knowledge of Microsoft Office including Word, Excel, Outlook, etc.
- Ability to type 50 WPM.
- Ability to multi-task.
- Ability to handle escalated calls
- Excellent interpersonal, written, and oral communication skills.
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