Cashier, Customer Service​/HelpDesk

Job Type: Customer service plus operations

Are you a team player who likes to have fun while you work? Do you enjoy meeting people and sparking conversations? If so, then we want YOU to join our LAZ family! We are an employee first company who care about you and what you think!

• Hourly Rate: $12 per hour
• Pay Activ – On-demand access to earned wages, get up to 50% of your earned wages immediately
• Paid training:
  No experience? We have you covered!
• Free company uniform

• Health Coaching & Resources – One‑on‑one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP) – you and eligible members of your household have 24/7 access to confidential counseling.
• 401(k) with Employer Match

The Cashier is responsible for greeting, engaging and interacting with all customers entering and exiting the facility. The position requires cash handling, making correct change, monitoring transactions, etc. for traffic entering/exiting the facility.

• Dynamic. You’re charismatic, full of energy, and happy to help in any way you can.
• Dependable. Responsible is your middle name. You never disappoint because it’s not in your nature.
• Good under pressure. You don’t fold and get overwhelmed easily. Instead, you prefer chaos so you can kick its butt.
• Proficient in basic math.
• Good at communicating professionally and effectively.
• A team player. You’re open to different opinions and can help motivate your team.
• Capable of working in an unsupervised setting.
• Able to handle challenging and at times, emotionally charged situations.

• Meet and greet each customer with courtesy and great customer service.
• Collect the parking fees and provide correct change.
• Understand and know how to handle different types of parkers; i.e. tenants, visitors, employees, administration, etc.
• Understand the surroundings and building area in order to answer questions.
• Complete the daily report.
• Assist in staffing the exit or entry booth during peak collection hours to facilitate exit/entry if problems occur.
• Communicate with management, supervisors and traffic directors.
• Answer customer service questions concerning parking and reply to general customer inquiries in a courteous, professional and effective manner, referring questions to the supervisor when applicable.
• Determine traffic flow in times of equipment failure or during periods of construction.
• Demonstrate a sense of urgency and timeliness.
• Show the ability to seek improvement.
• Field additional duties if they are assigned.

• High school diploma or GED preferred but not required.

• Strong customer service experience or skills.

• Willingness to be flexible, work multiple facility locations.
• Ability to handle challenging and at times, emotionally charged situations.
• Ability to speak, read, and comprehend the English language.
• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).

• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 20 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability to bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

Non‑Exempt

LAZ is an equal opportunity employer. We do not discriminate on the basis of racial, gender, disability, etc. We make all employment decisions without regard to protected characteristics in accordance with applicable federal, state, and local laws and ordinances.

LAZ Parking participates in E‑Verify.