Customer Service Representative - weekend shift

General Responsibility and Function:

The Customer Service Representative (CSR) plays a vital role in delivering exceptional service to both internal and external customers. This position is responsible for ensuring that customer orders are processed efficiently, accurately, and in a timely manner. The CSR will serve as a direct point of contact for customer inquiries, order placement, issue resolution, and general support. Maintaining a high level of customer satisfaction requires clear communication, attention to detail, in-depth knowledge of company products and services, and a professional and positive attitude in all interactions.

The CSR will also work collaboratively with team members and other departments to ensure smooth order fulfillment and overall operational success.

• Provide responsive and accurate support to customers and internal team members.
• Communicate clearly and professionally with clients via phone, email, or fax to accept and process orders.
• Ensure orders are correctly entered into the system and tracked through all stages of production and shipment.
• Maintain and update logs such as the Customer Order Log and the Price Log to ensure current and accurate records.
• Prepare new orders and sales confirmations, and ensure that accompanying documentation such as COA (Certificate of Authenticity) and MSDS (Material Safety Data Sheet) is included with shipments.
• Investigate and document non-conformances, prepare related reports, and follow up on claims or complaints to resolution.
• Perform administrative tasks such as filing, typing, and answering the main phone line, along with other duties as assigned.
• Understand and anticipate customer needs and contribute to identifying opportunities for new or repeat business.

• 1-2 years of customer service experience, preferably within a chemical manufacturing environment or related industry.
• Familiarity with DOT regulations is preferred.
• Knowledge of IMDG and/or ICAO/IATA shipping requirements is a plus.
• Strong written and verbal communication skills, with the ability to explain complex information clearly.
• Bilingual abilities are highly desirable.
• Must be detail-oriented, proactive, and capable of resolving issues independently.
• Ability to handle multiple tasks, prioritize responsibilities, and stay organized under pressure.
• Proficient in Microsoft Office Suite and comfortable with data entry and customer databases.
• Demonstrates a positive attitude, professionalism, reliability, and a strong focus on customer satisfaction.
• Punctual, conscientious, and a dependable team player.