Membership Representative

6200 Hermann Park Dr, Houston, TX 77030, USA

Posted Wednesday, June 10, 2026 at 6:00 AM

A successful candidate in this role will be comfortable and confident in serving as an “ambassador” providing outstanding guest services to current and prospective Zoo members. This position is a customer service focus where you are expected to promote memberships through sharing knowledge about the benefits of a membership and how it supports both patron and Zoo mission/vision.

This position requires many weekend and holiday shifts throughout the year.

Our Mission: Houston Zoo connects communities with animals, inspiring action to save wildlife.

Our Vision: Houston Zoo will be a leader in the global movement to save wildlife.

• Answer member questions and assist members with questions, comments, and concerns.
• Update and make changes to member accounts.
• Maintain customer service standards according to established guidelines.
• Provide exceptional internal and external customer service.
• Greet and interact with members through the zoo to obtain feedback of their visit and overall membership experience.
• Collect cash or other payment from guests, determine amount due and change required, and record payments balancing register while working in the member services window.
• Perform routine accounting and money handling tasks related to receiving, recording, and depositing customer payments and fees.
• Sell memberships to the general public as part of a rotation of each station within department as needed.
• Operate computer and other office equipment efficiently, verify vouchers, forms, and documents for computational errors.
• Assist the Membership department with special events as requested.
• Be available to work numerous weekends and holidays.

• 3 years of experience in customer service within a high‑volume operation with heavy customer contact is desired.
• Ability to maintain a high level of confidential information.
• Must be able to multi‑task and prioritize workload.
• Advanced computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheets, etc.
• Proficient in speaking Spanish preferred, but not required.

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as a complete inventory of all responsibilities, duties, and skills required for the position. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Employees will be required to follow any other job‑related instructions and perform other job‑related duties requested by their supervisor. Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an at‑will basis.

Full‑time, regular positions are offered the following benefits.

• Medical and Prescription Drug
• Vision
• Basic Life AD&D (100% Employer Paid)
• Short Term Disability (100% Employer Paid)
  Long Term Disability (100% Employer Paid)
• Supplemental Life
• Flexible Spending Account / Health Savings Account
• 401k, with employer match

Full‑time and Part‑Time, regular positions are offered the following additional benefits.

• Free Zoo Membership
• Free Guest Passes
• Discounts on Food, Merchandise, Attractions, Admission and Programs
• Free parking

Houston Zoo is an Equal Opportunity Employer. We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted.

6200 Hermann Park Dr, Houston, TX 77030, USA