Customer Service Technician

Department:
Financial Aid Salary: $32,995

Description:

Job Summary

The Customer Service Technician provides general information to current and prospective students and to other university visitors.

Duties

* Provides customer support by answering questions and resolving minor issues

* Collects documents and provides assistance with obtaining documents

* Ensures the customer understands processes

* Performs data entry and administrative tasks as required

Marginal Duties

* Performs all other duties as assigned

Supervisory Responsibilities

Direct Reports:

* Supervises student workers

Delegation of Work:

* Regularly assigns work to subordinate(s)

Supervision Given:

* Supervises the work of student employees

Qualifications

Required

Education:

* Completion of some college coursework

Required Experience:

* Minimum of one (1) year of related job experience

License/Certification:

* None required

Preferred Qualifications

* None

Knowledge,

Skills and Abilities

Knowledge:

* Knowledge of the departmental processes in a higher education environment, and of the associated trends, issues, and accepted practices

Skills:

* Good technical skills, including proficiency in People Soft

* Strong analytical and problem solving skills

* Excellent interpersonal and communication skills

Abilities:

* Ability to understand and explain university policies and processes

* Ability to verify information for customers and assist

* Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community

Work Location and Physical Demands

Primary

Work Location:

* Works in an office environment

Physical Demands:

* Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks.

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.