Senior Records Representative

We’re seeking a Senior Records Representative at a premier client in Houston, TX.

Salary: $19.00 per hour.

Work Schedule:

Monday–Friday, 8:00 AM – 5:00 PM.

• Respond to inbound and outbound calls and emails while managing escalations and the “do not call” list.
• Communicate with custodians to confirm receipt of record requests and ensure timely delivery.
• Act as a liaison between custodians and Customer Service Representatives to facilitate efficient record retrieval.

• 2–4 years of experience in a fast‑paced customer service contact environment (B2B preferred).
• Proven success in collections and/or customer service with a stable work history.
• Experience with Customer Relationship Management (CRM) software.
• High School Diploma or equivalent; relevant college coursework or certification is preferred.

• Medical, dental, vision, telemedicine, term life, whole life, accident insurance, and critical illness coverage.
• Legal plan, short‑term disability, retirement savings plan, service bonus, holiday pay (up to eight per benefit year), transit spending account, and paid sick leave.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and takes affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center.

Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.