Inside Sales Associate

Job Description

Job Description – Inside Sales Associate / Customer Service Representative

Location: Houston, TX (Onsite)

Experience

Required:

5–7 years in inside sales or customer service roles

CRM Tools: Bitrix
24 (preferred) or equivalent platforms

Position Summary:

Slick Blinds is seeking a highly motivated and experienced Inside Sales Associate / Customer Service Representative to join our Houston, TX team. You will manage inbound sales calls, lead qualification, customer communications from inquiry to order, warranty support, and assist with walk-in customers and administrative office duties. This is a customer‑facing, multi‑functional role ideal for a self‑starter who thrives in a dynamic environment.

• Inbound Sales & Lead Management
  • Handle incoming calls, emails, website inquiries, and referrals.
  • Qualify and nurture leads using predefined criteria (location, product interest, budget).
  • Schedule in‑home design consultations and assign to field sales team.
  • Provide product info, pricing guidance, and address sales‑related inquiries.
  • Enter and maintain accurate CRM records (Bitrix
    24 or equivalent).
• Customer Communication & Order Management
  • Act as the single point of contact from initial inquiry through order completion.
  • Update clients on quotes, selections, approvals, and order timelines.
  • Coordinate between customers, sales reps, vendors, and operations.
  • Follow up on proposals and document order approvals in the CRM.
• Post‑Sales & Warranty Support
  • Assist with post‑installation service issues, warranty claims, and support tickets.
  • Work closely with operations to resolve customer complaints quickly.
  • Ensure high customer satisfaction throughout the post‑sale process.
• Front Desk & Walk‑In Support
  • Welcome and assist walk‑in clients with professionalism and product knowledge.
  • Answer product and scheduling inquiries from office visitors.
  • Maintain the showroom and reception area in an organized, client‑friendly condition.
• Office Administrative Support
  • Assist with general office duties such as filing, document prep, and inventory coordination.
  • Support other departments with data entry, report creation, and basic logistics tasks.
  • Help with office maintenance, shipments, and coordination of service providers.

• 5–7 years experience in inside sales, customer service, or related roles.
• Hands‑on experience with CRM software such as Bitrix
  24, Zoho, Salesforce, or similar.
• Excellent verbal and written communication; professional phone/email etiquette.
• Detail‑oriented, highly organized, and capable of managing multiple tasks simultaneously.
• Proficiency in Microsoft Office or Google Workspace tools.
• Strong interpersonal skills with a client‑first attitude.

• Background in home improvement, window treatments, or interior design‑related industries.
• Experience in showroom or design sales support.
• Familiarity with order processing and installation coordination workflows.

• Customer‑focused and empathetic.
• Proactive communicator and confident problem‑solver.
• Detail‑driven and committed to excellence.
• Team player with a hands‑on approach to service and admin support.
• Capable of handling fast‑paced environments with professionalism.