Front Desk Teammate - Bissonnet; Part-Time

Position Summary

Are you passionate about a fit lifestyle and making everyone around you feel welcome? Fitnes Connection is hiring for our Front Desk Hospitality team. As a Front Desk teammate, you will directly impact the experience of our Club Members and Guests every single day. Your energy, passion, and heart to serve those around you will be essential for this opportunity.

• Engage all Members/Guests with EPIC greetings and a genuine farewell.
• Check each member into the gym using proper check‑in procedures.
• Register all guests into the gym using proper registration procedures.
• Answer the telephone promptly with appropriate Fitnes Connection verbiage.
• Assist with routing Telephone Inquiries (TI) appropriately.
• Ensure guests and appointments are directed to the appropriate Fitness Consultant (FC) in a prompt, professional manner.
• Serve as the initial point of contact and communication hub for members, guests, and teammates.

• Promote and sell drinks, bars, supplements, and merchandise.
• Meet or exceed daily and monthly pro shop goals.
• Stock and organize retail offerings as needed.
• Assist with any other operational duties as requested by management.
• Learn about consumable and retail products sold in your location.
• Ensure the Pro Shop area is maintained and monitored throughout the shift.
• Accurately use POS and money‑handling procedures.

• Complete Member and Guest check‑ins and basic Member account inquiries.
• Monitor check‑ins to identify delinquent accounts, collect balances, and update Member information.
• Notify club management if Member assistance escalation is needed.
• Keep the front desk and entryway neat, clean, and organized.
• Complete opening and closing duties as needed.
• Complete regular club cleaning routines as needed.
• Report any incidents in a timely manner.
• Maintain a positive relationship with the entire club team.
• Support other teammates in achieving their goals.
• Adhere to all company policies and procedures.

• High School Diploma or GED preferred.
• Previous experience in Hospitality or Customer Service preferred.
• Ability to understand and follow verbal and written instructions and communicate effectively.
• Ability to interpret business communications, including personal training contracts and pricing packages.
• Excellent verbal and written English language communication skills.
• Physical demands include, but are not limited to, bending, squatting, jumping, running, reaching, walking, hopping, spinning, kicking, and the ability to lift 50 pounds.
• Ability to move freely in and around obstacles common in gyms and to move quickly from one work area to another at a moment’s notice.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Front Desk teammates will be enrolled in the EPIC Training Program and are expected to complete the program within a designated time frame. Completion requires basic math, reading, system technology, and communication skills, and results in a thorough understanding of the membership system, supplement product knowledge, basic personal training benefits, and club systems.

Fitness Connection is a full‑service, all‑inclusive health club expanding across North Carolina, Nevada, and Texas. We provide an epic fitness experience and offer amenities such as group classes, cycling studios, turf training areas, basketball courts, and a kids’ club.

Fitness Connection is committed to equal opportunity for all applicants and teammates. The company will make reasonable accommodations for the known physical or mental disability or known medical condition of a teammate or applicant, consistent with its legal obligations. The company also wishes to participate in a timely, good faith, interactive process with any disabled teammate or applicant to determine effective reasonable accommodations, if any.

Teammates and applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek or occupy by contacting the People Team at d