Customer Service Representative

Position

Customer Service Representative – Houston, TX (Moore Supply Company)

Between $60,000 and $100,000 per year.

• Accurately process Sales Orders and Bids generated through telephone sales transactions.
• Assist customers who pick up their order at our Profit Center.
• Find innovative ways to grow sales with existing customers and become their trusted advisor.
• Identify opportunities for value‑added services and articulate our solutions.
• Investigate and resolve customer problems and address pricing deductions and material returns timely and in accordance with Company policy and procedure, following up to ensure resolution and customer satisfaction.
• Process Inside Sales returns and refund paperwork in accordance with Company policy and procedure.
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.
• Complete various daily, weekly and monthly reports.
• Support the Product Manager’s activities as needed.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

• Experience in customer service or inside sales.
• Knowledge of products sold in the Profit Center preferred.
• Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, maintain weekly sales plans, call reports, customer contact files, and analyze customer data.
• Demonstrate outstanding customer service, telephone/verbal communication, and generous listening skills.
• Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross‑sell.
• Build influential relationships and trust with customers and vendors through open and interactive communication.
• Ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value‑added services, and ask for the order and close the sale.
• Build positive working relationships and inspire teamwork with co‑workers.
• Learn and operate the computer‑related systems used to process orders.
• Operate warehouse material‑handling equipment.
• Read, write, speak, and understand English.
• Add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.

Full‑time benefits (30 or more hours per week):

• Medical, dental, vision, and prescription coverage
• Accident, Hospital Indemnity, and critical care coverage
• Life insurance and Long Term Disability
• Pre‑tax accounts for healthcare, dependent care, and commuter benefits
• Paid vacation, holidays, and sick time (sick time also offered to part‑time team members as required by state law)
• Paid pregnancy and parental leave
• Paid day of community service

Full‑time and part‑time benefits:

• 401(k) with company contributions
• Retirement cash account with company contributions
• Targeted training programs focused on personal and professional growth
• Company wellness program
• Employee discounts
• College tuition benefits

* Please note that benefit offerings may differ for teammates covered under a collective bargaining agreement or employed through an intern program.

Hajoca Corporation is an Equal Opportunity Employer (Equal Opportunity Employer/Veterans/Disabled). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process.

Please let us know if you need assistance or an accommodation due to a disability.

We are a drug free workplace. Employment is contingent upon pre‑employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws.