Sales Support Specialist

Job Details

Job Location:

LSC Houston - Houston, TX 77053

Position Type:
Full Time

Salary Range: $50,000.00 - $60,000.00

At Lone Star Communications, we believe work should be more than a job, it should be an investment in your future. As an employee‑owned company, every team member shares our collective success.

The Sales Support Specialist-HC plays a critical role in supporting and strengthening relationships across Lone Star Communications’ healthcare client base. This position serves as a primary day‑to‑day contact for assigned accounts, ensuring consistent communication, high‑quality service execution, and seamless coordination across internal teams. This is a client‑facing role focused on relationship management, operational execution, and growth enablement; working closely with the sales, service, and operations teams to deliver exceptional customer experience.

• Follow all company processes and procedures in accordance with the LSC Quality Management system to ensure that a quality product is maintained and delivered within the predetermined time and cost.
• Attending required internal company meetings such as safety, departmental, scheduled daily and weekly meetings.
• All employees are required to actively participate in the LSC Safety Program.
• Be the forerunner in assuring customer satisfaction by meeting customer’s expectations while containing scope and cost creep.
• Other duties as assigned.

• Handle inbound and outbound customer calls regarding products, services, pricing, delivery, and order status.
• Assess customer needs and recommend renewals, upgrades, and new solutions.
• Provide product education and support to customers.
• Coordinate troubleshooting of basic technical or service-related issues.

• Serve as a liaison and coordinate contacts for assigned healthcare clients.
• Maintain consistent communication through regular outreach and follow‑up.
• Build strong relationships with stakeholders and decision‑makers.
• Ensure client needs are addressed promptly and effectively.

• Coordinate across internal teams to ensure accurate and timely execution.
• Track ongoing client activity including installations and upgrades.
• Maintain visibility into account timelines, deliverables, and milestones.
• Process customer orders, including order entry, review, and tracking.
• Support billing reconciliation and prepare account‑related documentation for clients.

• Maintain accurate and up‑to‑date Q360 records.
• Track account interactions and project progress.
• Create, process, and maintain reports for assigned clients.
• Support reporting and internal account planning.
• Assist with credit requests and invoice coordination.
• Accountable for contractor prequalification updates and renewals.

• Identify opportunities for additional products and services within existing accounts.
• Gather insight into client needs and market activity.
• Provide feedback on customer satisfaction and improvement opportunities.
• Partner with senior sales team members to support growth initiatives.

• Maintain accurate and up‑to‑date CRM records.
• Track account interactions and project progress.
• Support reporting and internal account planning.

• Proactively identify and resolve customer issues.
• Escalate delays or problem areas and recommend solutions.
• Collaborate internally to ensure high‑quality service delivery.
• Maintain a consistent, positive client experience.

• High School Diploma or equivalent.
• 2‑5 years in customer service, sales support, account coordination, or client‑facing support roles.

• Experience in healthcare technology or related industries.

• Ability to travel locally within the region.
• Occasional travel to other Lone Star regions.
• Valid driver’s license and reliable transportation.

• High School Diploma or GED, with a minimum of 3 years office‑related experience, OR
• Associate degree from an accredited college with 2 years working experience, or on‑the‑job training may substitute as equivalent.

• Strong communication and interpersonal skills.
• Highly organized with strong attention to detail.
• Ability to manage multiple priorities effectively.
• Customer‑focused and proactive problem‑solving mindset.
• Experience with CRM systems.
• Proficiency in Microsoft Office Suite.
• Understand and adhere to company policies and applicable laws.