Customer Service Coordinator II, Lubricants

Phillips 66 & YOU – Together we can fuel the future Customer Service Coordinator II

The Customer Service Coordinator II serves as a central customer contact and operational problem solver within the finished lubricants order-to-cash process. The role supports order accuracy, delivery execution, billing, issue resolution, and continuous process improvement while partnering across internal and external stakeholder groups.

• Serve as the day‑to‑day point of contact for customer operational issues.
• Ensure orders are entered accurately and customer requirements are understood and met.
• Manage shipments end to end and proactively address risks to on‑time delivery.
• Coordinate resolution of escalated issues and secure approvals when needed.
• Recommend and implement process improvements that reduce pain points, improve margin, and enhance customer satisfaction.
• Use CRM tools to document customer activity and maintain data that supports a 360‑degree customer view.
• Serve as the subject matter expert for Salesforce tools that support customer ordering and the overall customer experience.
• Support team continuity by backing up other customer service roles during absences or workload surges.
• Use strong problem‑solving skills, including the ability to resolve complex cross‑functional issues involving supply, delivery, invoicing, and service disruptions.
• Manage multiple priorities, accounts, issues, and projects in a fast‑paced environment with strong accuracy and follow‑through.
• Use clear, concise communication skills across phone, email, and virtual meetings, with the ability to adapt messaging to different audiences.
• Customer relationship skills, including handling difficult or sensitive situations in a way that builds trust and maintains strong partnerships.
• Implement a data‑driven mindset with the ability to identify issues, recommend improvements, and measure results that improve efficiency and customer satisfaction.

• Legally authorized to work in the job posting country.
• Bachelor’s degree.
• At least one year of customer‑facing work experience.
• Intermediate or greater proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).

• Experience with SAP SD and SAP reporting tools.
• Experience with Salesforce or other CRM platforms.
• Knowledge of truck, rail, and waterborne transportation modes and Incoterms.
• Three or more years of customer‑facing experience, preferably in a B2B or industrial environment.
• Experience leading or supporting high‑impact process improvements.
• Demonstrated ability to use data and metrics to diagnose issues and track improvement results.

This position has a base salary range of $82,800 – $101,200.

• Annual Variable Cash Incentive Program (VCIP) bonus.
• 8% 401(k) company match.
• Cash Balance Account pension.
• Medical, Dental, and Vision benefits with an annual company contribution to a Health Savings Account for employees on a HDHP.
• Total well‑being programs and incentives, including Employee Assistance Plan, well‑being reimbursement, and backup family care services.

• Candidate must be a U.S. citizen or national, or an alien admitted as a permanent resident, refugee, asylee or temporary resident under 8 U.S.C. 1160(a) or 1255(a)(1).
• Individuals with temporary visas such as E, F‑1, H‑1, H‑2, L, B, J, or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.

Phillips 66 is an Equal Opportunity Employer.