Customer Service Clerk; Part - Time

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

Houston Public Library (HPL) is seeking team-oriented people with a passion for customer service to work as Part‑Time Customer Service Clerks in our neighborhood libraries and the Central Library. Successful candidates will communicate effectively, provide exceptional customer service, enjoy working with technology, and enjoy interacting with people of all ages from diverse backgrounds. Part‑time Customer Service Clerks work 20 hours each week.

• Interacting with customers at the customer service desk to find basic information and library materials.
• Assisting customers regarding library services, policies, procedures, resources, basic technology, and computer usage.
• Facilitating the use of the public computers and troubleshooting technology‑related issues.
• Retrieving library materials for customers and sorting and shelving books, publications, and other items according to established procedures.
• Assisting with library programming and outreach to community groups for all ages.
• Working at least one evening a week and every Saturday in Neighborhood Libraries and every Saturday and Sunday at locations that are open on Sundays.

Position requires stooping and bending; lifting of library materials up to 20 pounds. Must be able to move freely throughout the library to file/retrieve library materials. Must be able to effectively communicate orally and in writing.

Requires a high school diploma or a GED.

Six (6) months of clerical/customer service experience are required.

None.

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for. Preference shall also be given to applicants.

• Proficient computer skills and working knowledge of Microsoft Office.
• Experience working with people of diverse backgrounds.
• Ability to communicate effectively orally and in writing.
• Strong interpersonal skills and the ability to collaborate with others.
• Experience working with children and families.
• Fluency in a foreign language is highly preferred.

No; however, the department may administer a skills assessment test.

No. If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 10

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.