Customer Service Representative

Job Overview

Administrative professionals – looking to turn your customer service background into a sales career? Join our TEAM at Ace Handyman Services. We are a national leader in the home improvement and home repair services industry. As we continue to grow, we are looking for highly organized and motivated candidates to serve as Office Managers to ensure efficient and smooth daily operations.

In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model. NO CONSTRUCTION EXPERIENCE REQUIRED! Additionally, you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen with the right customer is key to a successful customer journey.

This is a great opportunity for you to grow toward advancement to a leadership role with us, and to apply your skills to a job in which you will face different challenges and solve new problems each and every day.

As an Customer Service Representative, you will be responsible for inbound and outbound customer sales/education while organizing work and project schedules for our craftsmen. This will require that you provide customers with information and expert advice on our services, pricing, and availability. You will also provide logistical support for our craftsmen, helping them with material ordering and scheduling efficiencies.

• Respond to job leads in a timely manner
• Coordinate the schedule and material ordering for multiple craftsmen and projects
• Utilize our dispatching & schedule management software
• Return customers calls as needed and follow up with past customers
• Perform paperwork and filing duties
• Assist in solving operational logistics to ensure a smooth customer journey

We are looking for professionals who are highly organized and detail-oriented, with a strong administrative background and multi-tasking skills. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen. You will also need a strong solution-focused attitude and be quick on your feet.

• Must live within 15 miles of Hobby Airport
• High school diploma or GED
• 3-5 years of administrative assistant/scheduling experience
• Sales experience a must
• Adaptive to technology
• Strong customer service skills
• Excellent office management skills
• Solid typing skills; ten-key skills, a plus
• Great multitasking and prioritization skills
• Exceptional communication skills
• Customer-facing experience, a plus
• Service Titan experience is a major plus

• Competitive pay ranging from $16 per hour
• Vacation
• Performance bonuses up to $320 per week based on sales
• Cell phone reimbursement
• Flexible scheduling
• Advancement and growth opportunities
• Regular pay reviews
• Plus more

Compensation: $16.00 - $24.00 per hour

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.

All positions are compliant with equal employment opportunity laws. We prohibit discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected class.