Client Concierge

It’s A Secret Med Spa is an elite medical spa with locations nationwide that empowers people by elevating their natural beauty through high‑performance injectables, lasers, and aesthetics. To fulfill our mission of making people feel unstoppable in their everyday lives, we want passionate, positive, and polished individuals to join us. That’s where you come in. Join the exciting culture at It’s A Secret Med Spa and become a part of our big, fabulous family while taking your skills to the next level.

You’re going to love it here!

• Competitive base salary + commission
• PTO
• Multiple health insurance plans (including dental, vision, employer‑paid short‑term and long‑term disability)
• Employee discounts
• 401(k)
• Tuition reimbursement
• Referral bonus program

• Warmly greeting clients in person and over the phone. Providing basic knowledge and education about our wide variety of services.
• Manage front desk duties such as checking patients in/out, answering phone calls, greeting clients, overseeing inventory counts, and keeping supplies fully stocked while ensuring a positive and warm experience for our clients.
• Maintain a clean and professional environment throughout the facility.
• Assist providers and managers with client scheduling and maintaining the appointment books.
• Comply with all company policies and procedures to ensure streamlined processes within the location.
• Ensure POS system is managed effectively and accurately with all client appointment and employee information added.

• Previous customer service experience (1 year)
• Flexible schedule with the ability to work weekends
• Previous experience working in a med spa or medical office preferred
• Excellent written and verbal communication skills