Title Researcher

Perdue Brandon Fielder Collins & Mott, LLP in Houston TX is hiring full‑time Call Center Representatives to resolve delinquent accounts.

Work schedule:

Monday–Friday, 8:30 am–5:00 pm.

Compensation: $17.00 per hour. Benefits include medical, vision, dental, paid life insurance, paid long‑term disability, short‑term disability, paid time off, paid holidays, HSA with firm contribution, 401(k) matching, annual bonus, and room for growth.

• Analyze and evaluate records across multiple title databases by reviewing private and public records.
• Verify property ownership, legal descriptions, liens, and encumbrances.
• Create supporting documentation to prepare for litigation.
• Work in a structured environment with a diverse workforce.
• Follow the collection calendar.
• Assist supervisor/management as required.
• Meet daily, weekly, and monthly production objectives.
• Maintain call quality, attendance, and adherence to the work schedule.

• Previous office experience required, 1–2 years call center experience preferred. Six months experience within a call center at PBFCM preferred.
• Bilingual skills a plus;
  Spanish, Vietnamese a definite plus.

• High school diploma or equivalent (required).
• Some college (preferred).

• Decision‑making skills: work independently, balance interests of the firm, the customer, and cost‑effectiveness.
• Creative problem‑solving skills: respond quickly to varied call scenarios.
• Ability to effectively deal with difficult customers using diplomacy and tact.
• Low need for control: thrive in unpredictable, chaotic environments.
• Tolerance for stress: respond healthily to stressful situations and maintain control amid chaos.

• Sit at a computer most of the day.
• Use a headset and be on the phone frequently.
• On‑job training.
• Annual performance reviews.
• Navigate multiple computer systems to input and retrieve information.
• Work in a structured environment with a diverse workforce.

Regular walking, sitting, speaking, and hearing; standing, using hands to finger, handle, or feel; reaching with hands and arms; occasional stooping, kneeling, or crouching. Requires close vision, peripheral vision, depth perception, and ability to adjust focus. Employee may be required to travel by air or car.