Customer Engagement Rep

Customer Engagement Representative

Reporting to:
Branch Manager or Customer Service Manager

Job Status:
Non‑Exempt

The Customer Engagement Representative’s primary responsibility is to support Pine customers by responding to inquiries about rental equipment, as well as sales of our products and services. These efforts result in the growth of the Branch. In addition, this role will support our operations and outside sales team, as well as other offices and departments.

• 3 Weeks of Paid Time Off (PTO) to start
• 401(k) with Company Match
• Medical, Dental, and Vision Insurance
• 8 Paid Company Holidays
• Additional voluntary benefits and professional development opportunities

• Intake customer inquiries for equipment rental, order status, and general questions.
• Develop and issue quotes for our products and services.
• Follow up on quotes and record outcome in Pine’s database.
• Review customer orders to confirm equipment, accessories, consumables, quantities, price, and any special contract instructions are understood.
• Assist in branch sales and marketing efforts through outgoing phone calls and emails.
• Communicate customer order confirmations and follow up upon delivery.
• Update Pine’s database with details and call‑off information.
• Assist in scheduling delivery and pick‑up of orders.
• Assist in locating equipment and shipping logistics.
• Provide solutions when customers have issues.
• Enter repair orders when needed.
• Set up product replacement when needed.
• Maintain contract files and customer correspondence.
• Record and investigate customer inquiries.
• Process purchase orders when necessary.
• Bill and invoice customers.
• Process credit card transactions when needed.
• Promote a positive health and safety attitude/workplace.
• Have a basic understanding of our equipment and how it’s used.
• Keep a clean, organized, well‑maintained office.
• Perform other duties as assigned.

• Excellent communication skills – written, verbal, interpersonal, and phone.
• Analytical thinking with focus on problem troubleshooting.
• Strong team player able to work in a fast‑paced environment.

• High School Diploma, GED, or higher.
• At least 2 years of customer service experience, preferably in the environmental/safety or rental field.

Physical Requirements:

This is a non‑safety sensitive position. The employee will work in an office environment and may bend, walk, stand, sit for long periods, and lift up to 25 lbs. The position is 70% sedentary and 30% active, including walking, standing, bending, stretching, and climbing a ladder.

Pine Environmental Services reserves the right to revise or change job duties and responsibilities as needs arise. This position description does not constitute a written or implied contract of employment.