Call Center Agent

• Compensation: USD 3800 - USD 4550 - monthly

At Entertainment Travel Associates
, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

We are seeking a professional and customer-focused Call Center Agent to provide high-quality phone support while delivering exceptional customer experiences. This position is ideal for individuals who enjoy communicating with people, resolving concerns, and working in a fast-paced, team-oriented environment.

• Respond to inbound and outbound customer calls with professionalism and courtesy.
• Resolve routine customer concerns while ensuring a positive experience.
• Accurately document customer interactions and service outcomes.
• Follow established company procedures and quality standards.
• Identify customer needs and provide appropriate solutions.
• Escalate complex issues to the appropriate department when necessary.
• Collaborate with team members to achieve individual and team performance goals.
• Maintain a positive and customer-focused approach during every interaction.
• Participate in ongoing training and continuous improvement initiatives.

• Paid training
• Supportive and collaborative work environment
• Employee recognition programs
• Performance-based growth opportunities
• Ongoing mentorship and coaching

• High school diploma or equivalent required.
• Excellent verbal communication and active listening skills.
• Strong customer service and conflict-resolution abilities.
• Positive attitude and professional demeanor.
• Ability to multitask and manage time effectively.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.

• Competitive salary package
• Opportunities for professional growth and career advancement
• Collaborative and innovative work environment
• Skill development through hands‑on experience and mentorship
• Exposure to diverse projects and industry-leading clients