Bilingual Customer Service Representative

Description

NOW HIRING - Bilingual SPANISH agents to start with a rapidly growing client. You will engage with members to resolve complex coverage and benefit issues, provide empathetic support, and coordinate across internal and external partners to ensure seamless healthcare experiences. You must have a strong understanding of our health plans and benefit offerings to resolve complex coverage and benefit issues. Handle inbound or outbound phone calls daily.

• Being resourceful and using technology to troubleshoot prior authorization issues and coordinate across PBMs, etc.
• Leveraging strong customer service and de‑escalation skills to manage complex claims issues and support members through difficult situations.

• Experience in healthcare call centers or customer service (non‑retail).
• Strong multitasking and communication skills.
• Comfort with discussing sensitive healthcare topics (e.g., chronic conditions, end‑of‑life care).
• Ability to use multiple monitors and systems simultaneously.
• MUST be bilingual in SPANISH or Korean.
• Must have knowledge of healthcare offerings and prior call center experience.

• Call Center
  
  Hours:
  
  8:00 am–8:00 pm local time
• October–April:
  Open 7 days a week
• April–October:
  Open Monday–Friday
• Start date will not be until August.

#west priority
26

This is a Contract to Hire position based out of Houston, TX 77070.

The pay range for this position is $18.50 - $23.50/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Houston, TX 77070.

This position is anticipated to close on Jul 8, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.