Guest Services Agent

382 rooms | 15,000 sq. ft. meeting/event space

Amenities: 4 on-site restaurants, outdoor pool, club lounge, fitness center, gift shop.

Located in a major Houston business district, the Sheraton Brookhollow offers opportunities to lead full-service operations with strong corporate demand. Explore the property through a virtual tour and see why it’s an engaging environment for hospitality professionals.

The Guest Services Agent is responsible for delivering excellent customer service by welcoming guests, assisting with check-in/check-out, and responding to guest needs to ensure a positive stay experience.

COMPENSATION $13-$17 AN HOURJOB DESCRIPTION

Job Title:

Guest Services Agent Department:
Front Office Supervision Exercised: NONE Supervision Received:
Front Office Supervisor and Front Office Manager MINIMUM REQUIREMENTS Education

High school diploma preferred.

Experience Previous hospitality or customer service experience preferred.

Experience with hotel Property Management Systems (PMS) a plus.

Skills and Knowledge Strong customer service and communication skills.

Ability to multitask in a fast-paced environment.

Basic computer and data-entry proficiency.

Problem-solving and conflict-resolution ability.

Professional, friendly, and welcoming demeanor.

Job Duties and Responsibilities Greet, register, and check guests in/out efficiently and courteously.

Respond to guest inquiries, requests, and concerns promptly and professionally.

Handle payments, room assignments, and reservation changes accurately.

Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.

Maintain a clean and organized front desk and lobby area.

Willingness to work varied shifts, including weekends and holidays.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.
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