Customer Service Representative - Call Center

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

• Obtains client information by answering telephone calls and emails, making OB calls in response to an inquiry for information, interviewing clients, verifying information.
• Determines eligibility by comparing client information to established guidelines.
• Schedules clients for Employment and Training Program Orientations available locally to their area of residence.
• Refers clients to third‑party workforce services providers.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains an accurate written record of the transaction following established guidelines.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new programs that become available; participating in employment and training discussions.
• Other duties as assigned.

• Education:
  
  HS Graduate or GED required; some college or undergraduate degree is a plus.
• 6 months or more experience in customer service, preferably in a Call Center environment, required.
• Workforce or other Human Services experience is a plus.
• Strong written and verbal communication skills; phone skills; listening; data entry skills; people skills; informing; customer focus; attention to detail; professionalism; multi‑tasking.
• Travel requirements: minimal travel.
• Work environment & physical demands: must be able to sit or stand for long periods of time; 80% of the day will be spent sitting or standing while talking on the phone.

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.