Customer Experience Specialist; Hospitality Background

Customer Experience Specialist

3 Men Movers | Houston, TX

If you come from hospitality, hotels, restaurants, or guest services and love taking care of people—but are ready for better hours, real benefits, and long-term growth—this role was built for you.

At 3 Men Movers, we help customers through big life moments. We’re looking for calm, service-driven professionals who can think on their feet, solve problems, and deliver a great experience even on busy days.

• $21–$24/hour, based on experience
• Up to $2,000 annual Christmas bonus
• Profit share + growth opportunities

• Support customers before, during, and after their move
• Handle questions, issues, and follow-ups with care and confidence
• Work closely with dispatch and drivers to keep moves running smoothly
• Identify upsell opportunities when it makes sense
• Assist with customer claims and escalations
• Use CRM tools to stay organized and on top of details

• Have a hospitality or service background
• Stay calm under pressure and enjoy problem-solving
• Communicate clearly and professionally
• Are self‑motivated and dependable
• Can work weekends
• Speak English (Spanish is a plus)

• Medical, dental & vision (Doctor on Demand included)
• 401(k) with up to 6% match + HSA contributions
• Paid maternity & paternity leave
• Increased PTO + paid volunteer & voting time off
• Tuition reimbursement
• Team events, holiday parties & anniversary swag
• On-site gym + 5 WFH days per year