Bi-Lingual Customer Service Representative; English & Spanish
Job in
Houston, Harris County, Texas, 77246, USA
Listed on 2026-07-01
Listing for:
TEKsystems c/o Allegis Group
Full Time
position Listed on 2026-07-01
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep, HelpDesk/Support, Spanish Customer Service
Job Description & How to Apply Below
Bi-Lingual Customer Service Representative (English & Spanish Required)
This is a onsite position located in Northwest Houston, TX 77379.
About the Role
The Client is committed to providing high-quality, affordable, and easy-to-understand healthcare plans for America's seniors. We prioritize preventive care and leverage data and technology through the Client Assistant-a powerful tool that supports physicians with holistic insights into each member's health history. This approach enables better care at lower costs while delivering exceptional value to those who need it most.
As a Customer Experience Agent, you are the first point of contact and the trusted voice of the Client for our Medicare Advantage members. You play a critical role in building trust, providing reassurance, and delivering empathetic, efficient service during moments that matter most.
Key Responsibilities
- Respond to inbound calls from Medicare Advantage members with accurate, timely, and compassionate support
- Address and resolve complex inquiries related to benefits, claims, enrollment, and clinical services
- Advocate for members while collaborating closely with internal teams to ensure complete issue resolution
- Demonstrate a customer-first mindset by actively listening, de-escalating concerns, and tailoring solutions to individual needs
- Navigate internal systems and tools efficiently while maintaining a strong human connection during every interaction
- Document member interactions thoroughly and provide feedback to help drive process and experience improvements
- Adhere to all operational policies, HIPAA, and regulatory requirements to protect sensitive member information
- Bilingual:
English & Spanish (required) - Strong empathy and interpersonal communication skills
- Customer service and customer support experience (call center or healthcare preferred)
- Ability to provide technical and account-related support
- Customer-service-oriented mindset with strong problem-solving skills
- Familiarity with health insurance or Medicare Advantage is a plus
- Bilingual (English & Spanish)
- Empathy
- Customer Service & Customer Support
- Call Center Experience
- Technical Support
- Healthcare / Health Insurance Knowledge
This is a Contract position based out of Houston, TX.
Pay and Benefits
The pay range for this position is $18.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Houston,TX.
Final date to receive applications
This position is anticipated to close on Jul 10, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business…
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