Bilingual Customer Service Representative

Overview

NOW HIRING – Bilingual Spanish agents to support a rapidly growing client. The role involves engaging members to resolve complex coverage and benefit issues, providing empathetic support, and coordinating with internal and external partners to ensure seamless healthcare experiences.

• Use technology resourcefully to troubleshoot prior authorization issues and coordinate across PBMs and other partners.
• Leverage strong customer service and de‑escalation skills to manage complex claims issues and support members through difficult situations.
• Handle inbound or outbound phone calls daily, ensuring members receive knowledgeable assistance.

• Experience in healthcare call centers or non‑retail customer service.
• Strong multitasking and communication skills.
• Comfort discussing sensitive healthcare topics (e.g., chronic conditions, end‑of‑life care).
• Ability to use multiple monitors and systems simultaneously.
• Must be bilingual in Spanish or Korean.
• Knowledge of healthcare offerings and prior call center experience.

• Call Center
  
  Hours:
  
  8:00 am – 8:00 pm local time.
• October‑April:
  Open 7 days a week.
• April‑October:
  Open Monday‑Friday.
• Start date will not be until August.

This is a Contract to Hire position based out of Houston, TX 77070 and is entirely onsite.

Pay range: $18.50 – $23.50 per hour.

• Medical, dental & vision.
• Critical Illness, Accident, and Hospital coverage.
• 401(k) Retirement Plan – Pre‑tax and Roth options.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short and long‑term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).

The position is anticipated to close on Jul 8, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.