Customer Support Specialist

Job Type: Full-time

The Customer Support Specialist reports directly to the Sr. Customer Service Manager and plays a key role in building and maintaining strong customer relationships. This position supports both internal teams and the OEM network by managing orders, responding to inquiries, and ensuring timely and accurate communication. The ideal candidate leverages technology and cross-functional collaboration to deliver exceptional customer service and support.

• Build and maintain strong relationships with customers to support business growth and ensure a positive customer experience
• Respond to customer inquiries in a timely and professional manner
• Proactively communicate production updates, delays, or changes to customers
• Provide pricing information as needed
• Demonstrate a strong sense of urgency based on customer needs

• Collaborate effectively with internal teams and support external customers
• Accurately document customer changes and coordinate updates through production
• Escalate issues and involve appropriate departments when necessary

• Manage day-to-day activities for assigned accounts, serving as a liaison between customers and internal departments (Quality, Engineering, Manufacturing)
• Process and verify purchase orders for accuracy
• Estimate delivery timelines based on lead times and track orders throughout production
• Monitor production status to support communication around fulfillment, shipping, and logistics

• Maintain accurate and up-to-date records within CRM and ERP systems
• Run daily reports to track order status and take appropriate action
• Manage communication through shared inboxes for customer inquiries
• Perform account maintenance, including customer portal management

• Strong interpersonal skills with a proactive, customer-focused approach
• Excellent verbal and written communication skills
• Exceptional organization and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office, CRM, and ERP systems

• 1–2 years of customer service experience preferred
• High school diploma or equivalent required;
  Associate’s degree (AA) a plus
• At least 1 year of administrative experience in a manufacturing environment preferred
• Experience with ERP systems (e.g., Epicor or similar) is a plus

• Health, dental and vision insurance
• 401K with company match
• Life Insurance
• Flexible Spending Accounts
• Generous annual time off policy
• 12 Company-Paid holidays
• Solid Wellness Program to support your personal health goals
• Professional development opportunities

We provide equal employment opportunities to all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.