Call Center Specialist - Bilingual Spanish

Call Center Specialist
- Bilingual Spanish Location

Legacy Montrose Allen Parkway - 2929 Allen Pkwy. Houston, TX 77019

Monday-Friday (7AM-5PM)

Welcome to a place where your voice is the guiding light for our patients' healthcare journeys. At Legacy Community Health, we cherish the opportunity to make a meaningful impact on community healthcare, one call at a time. As a Call Center Specialist
- Bilingual Spanish, you will be the friendly voice that helps patients navigate their healthcare journey with ease and compassion.

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

• Manage inbound and outbound calls in a call‑center environment, serving as the voice of Legacy
• Maintain a positive attitude and demonstrate a commitment to helping others
• Adhere to scheduled work hours and ensure a pleasant experience for all callers
• Schedule patient appointments following established protocols and processes
• Discuss referrals, insurance status, and eligibility to ensure appropriate patient access to care
• Follow documented processes and keep updated on current developments within your area of expertise
• Display excellent problem‑solving skills and utilize appropriate resources for information
• Communicate effectively with clinical and other departments to ensure all requirements for patient appointments and treatments are met
• Identify high‑risk or urgent symptoms and relay necessary information to clinical staff
• Accurately complete required data entry including patient demographics and call logging
• Perform multiple activities simultaneously, such as speaking on the phone while operating a computer
• Understand basic healthcare industry terms and comply with HIPAA policies
• Respond to emails and other non‑phone inquiries promptly
• Apply excellent interpersonal skills to de‑escalate situations and interpret subtle verbal indicators of distress or hesitance
• Perform other duties as assigned

• High school graduate or equivalent required
• 1‑2 years customer service experience highly preferred
• Clinical office support experience highly preferred
• Customer service oriented
• Pleasant, professional, and articulate phone voice
• Ability to handle multiple incoming callers/patients, tasks and responsibilities
• Strong verbal and written grammar skills
• Accurate keyboard typing, data‑entry, and mouse navigation skills
• Working computer knowledge of MS Windows, Email, Online/Electronic forms, and websites
• Basic knowledge such as math, alphabetical or numerical filing may also be required
• Patient scheduling experience
• Attends to workstation on time, ready to work, with minimal absenteeism
• Knowledge of medical terminology and/or insurance terminology preferred
• Bilingual English/Spanish strongly preferred with the ability to read, write, interpret and disseminate information in both languages