Customer Support Representative - Restaurant Technology; Entry​/Mid-Level

JOB DESCRIPTION:

Customer Support Representative (Entry-Level and Mid-Level)

WHO WE ARE:

At eigital, we drive progress by enabling global organizations to stay ahead in an ever-changing technological, societal, and cultural landscape. We are dedicated to reimagining impact and shaping the future with software of tomorrow.

We are seeking a qualified and experienced Customer Support Representative to join our dynamic team.

• Ensure the delivery of exceptional customer service and support through our cloud-based technology solutions.
• Work closely with cross-functional teams to develop and implement effective strategies for customer engagement and satisfaction, focusing on mobile and web-based applications.
• Obtain all relevant information to handle product and service inquiries.
• Deal directly with customers either by telephone or electronically.
• Provide remote support to our customers.
• Create customer satisfaction in every call/chat that comes into the system.
• Make outbound sales and schedule demos for our inside sales agents.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Direct requests and unresolved issues to the designated resource.
• Record details of inquiries, comments, and complaints.
• Maintain a customer database.
• Communicate and coordinate with internal departments.

• Previous documented SaaS experience.
• At least 1 year of experience in customer-facing roles (Customer Service or Customer Success).
• Excellent interpersonal verbal and written communication skills.
• Ability to work independently, a positive attitude and a team player mentality.
• Proficiency in MS Office applications.
• Excellent customer-focused service skills.
• Attention to detail, aptitude for learning and a passion for solving problems.
• Basic proficiency in all common office technology and general computer savviness.
• Basic proficiency in Microsoft Suite, Zoom, Basecamp, Time Doctor and Google Drive.
• Effective writing and communication skills.
• Ability to take initiative and manage multiple tasks and projects.
• Excellent interpersonal and organizational skills.
• A track record of closing deals.
• Self-motivated, creative, and flexible with the ability to perform well under pressure.
• Ability to work in a fast-paced, entrepreneurial environment.
• Strong communication and presentation skills.

• Experience in the SaaS, restaurant, hospitality, and food service industry.
• Knowledge of restaurant operations.
• Start-up experience.

• Flexible, full-time work at the office with a hybrid schedule depending on work requirements.
• Usage of Time Doctor (time and task tracking software) is mandatory for all team members.