Sales Representative

Primary Responsibilities

* Build and maintain strong customer relationships by providing exceptional service and support.

* Prepare, review, and manage customer quotations to deliver accurate, value-driven solutions.

* Process purchase orders and ensure alignment with approved pricing, specifications, and contractual requirements.

* Manage sales orders from entry through delivery, ensuring accuracy and timely execution.

* Communicate proactively with customers regarding order status, pricing, lead times, and other updates.

* Partner with engineering, operations, logistics, and other internal teams to meet customer needs.

* Gather customer feedback and identify opportunities to improve service and business processes.

Job Duties

* Respond to customer inquiries via phone, email, and other communication channels.

* Prepare quotations and process customer orders accurately and efficiently.

* Review purchase orders to ensure compliance with approved quotations and agreements.

* Monitor open orders and coordinate with internal departments to ensure on-time delivery.

* Assist customers with product information, pricing, availability, and order updates.

* Resolve customer concerns and escalate issues as needed to ensure customer satisfaction.

* Maintain accurate customer and sales information within ERP and CRM systems.

* Support continuous improvement initiatives that enhance customer experience and operational efficiency.

* Comply with all company policies, procedures, and HSE requirements.

Education and Qualifications

* Bachelor's degree in Business, Marketing, or a related field is a plus.

* Minimum of 2 years of experience in sales, customer service, customer relations, or commercial operations.

* Proficiency with Microsoft Office applications, including Excel, Outlook, and Teams.

* Experience with Oracle ERP, CRM, or CPQ systems is beneficial.

* Strong communication, interpersonal, and customer service skills.

* Excellent organizational, problem-solving, and critical-thinking abilities.

* Ability to manage multiple priorities in a fast-paced, team-oriented environment.

* Self-motivated with a commitment to delivering exceptional customer service and continuous improvement.

Veterans Welcome:

* At NOV Grant Prideco, we value the dedication, discipline, and skills that military veterans bring to the workforce. We proudly welcome veterans to apply and become a part of our team.

Learn More:

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