Bilingual Operator

We are a personal injury law firm in the Houston Galleria area, seeking a BILINGUAL telephone operator to join our team. Our team of operators answers calls for all (4) of our offices.

As a telephone operator, you are the voice and ears of our company. You will answer, direct (transfer), and keep record of ALL incoming calls.

• Ability to speak and project clearly and distinctly, with a friendly confident tone
• Ability to use listening skills to put callers at ease and obtain accurate and complete information
• Ability to stay calm, cool, and collected -- with a good sense of humor
• Ability to multi-task and handle multiple phone calls at one time
• Ability to think outside the box and to anticipate the needs of callers and/or co-workers
• A professional and helpful demeanor
• Outstanding verbal and written communication skills
• Experience in a fast paced and deadline-driven setting (previous operator experience and customer service experience highly preferred)