Customer Service Representative - Call Center

Customer Service Representative
- Call Center

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Obtains client information by answering telephone calls and emails; making OB calls in response to an inquiry for information; interviewing clients; verifying information. Determines eligibility by comparing client information to established guidelines
- Schedules clients for Employment and Training Program Orientations available locally to their area of residence
- Refers clients to third party workforce services providers
- Informs clients by explaining procedures; answering questions; providing information
- Maintains an accurate written record of the transaction following established guidelines
- Maintains communication equipment by reporting problems
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
- Updates job knowledge by studying new programs that become available; participating in employment and training discussions
- Other duties as assigned

Education - HS Graduate or GED required, some college or undergraduate degree is a plus - 6 months or more experience in customer service, preferably in a Call Center environment, required
- Workforce or other Human Services experience is a plus Qualifications
- Strong written and Verbal Communication skills;
Phone Skills ;
Listening ;
Data Entry Skills;
People Skills;
Informing;
Customer Focus;
Customer Service;
Attention to Detail;
Professionalism;
Multi-tasking Travel Requirements
- Minimal Travel Work Environment And Physical Demands
- Must be able to sit or stand for long periods of time.

- 80% of the day will be spent sitting or standing while talking on the phone