Credit Card Customer Service Account Specialist

Job Description

At JPMorgan

Chase, you'll be at the forefront of delivering exceptional customer service, where each day presents opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.

As a Specialist I in Account Service, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast‑paced call center environment, leveraging your communication, multitasking, and results‑oriented skills. You will be working within a well‑defined framework, performing routine tasks and following established procedures, with any non‑standard issues referred to your supervisor.

• Manage a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial products.
• Utilize customer service expertise to interpret needs and deliver continuous insights.
• Navigate multiple computer systems efficiently, demonstrating adaptability and resilience.
• Excel both independently and collaboratively, driving team success and achieving goals.
• Follow all regulatory and departmental practices and procedures diligently.
• Takes ownership of each customer interaction while treating them with respect and responding with empathy.

• Communication, information gathering, and decision‑making skills.
• Customer interaction and support skills with at least 1 year of experience in phone or face‑to‑face settings, while being able to multitask with computer systems and work accurately.
• Ability to manage complex customer interactions using empathy, composure, and sound judgment.
• Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments.
• Adaptability and efficiency in fast‑paced, dynamic, and results‑driven environments.
• Ability to solve problems and effectively present and explain solutions.
• Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals.
• Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting.
• High school diploma or GED required.

• Developing ability to use data to understand issues and opportunities.
• Developing skills in using AI technology for automation and prompt writing.
• Experience in supporting multiple CCB Operations functions or lines of business (internal applicants).

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location, possible commission‑based pay and/or discretionary incentive compensation, paid in cash and/or forfeitable equity. We also offer a range of benefits and programs to meet employee needs, including comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.