Customer Care Representative

• Pay or shift range: $20 USD to $24 USD

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions.

Cornerstone Servicing is seeking a Customer Care Representative with a servant’s heart to support our customers’ needs. This individual will require strong time management skills, organization and a good work ethic while supporting the needs of our customers.

• Compensation: $20-24/hr
• Location:
  
  Onsite in Houston, TX

• Facilitate assistance for internal/external customer calls and correspondence regarding mortgage accounts
• Place Outbound calls to welcome new customers along with contacting those with 30-60 day past due accounts
• Answer customer inquiries, complaints, or concerns
• Customer service de-escalation with prompt and effective response
• Strong attention to detail
• Strong note taking skills – effective written communication

• High School Diploma or equivalent
• 2+ years experience call center/phone experience
• Minimum 2 years related mortgage experience a plus, but not required
• Must have high level of integrity and professionalism
• Must have experience using Microsoft Office Suite
• Working knowledge of Microsoft Office products
• Bilingual in Spanish a plus

Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus.

If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there's something special about working at Cornerstone.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.