Bilingual Debt Collector; Spanish

THE ROLE:

Debt Collector

Spruce Power, a leading provider of solar energy to over 53,000 customers,
is the nation’s #1 independent residential solar servicing company and offers customers a comprehensive, end‑to‑end servicing solution that includes financial asset management, account services, billing, fleet management, and customer support to third‑party asset owners and retail customers.

Spruce is headquartered in Houston, TX with a presence in New Jersey and California. This role is envisioned to be located in Houston, TX.

• Compensation: $20‑$22 per hour
• Schedule:
  
  Full time, 40 hours per week (Call Center hours Monday‑Thursday 8:00 am–7:00 pm, Friday 8:00 am–6:00 pm)
• No weekends
• Structured 2‑week on‑site training (Monday‑Friday, 8:00 am–6:00 pm)

• Communicate with customers via inbound/outbound phone calls.
• Manage assigned accounts and plan action to recover outstanding debts.
• Update account status and database regularly.
• Validate customer information including addresses, contact information, and authentication steps.
• Review terms of sales and agreement documents and explain them to customers to increase understanding of contract obligations.
• Adhere to FDCPA, state and federal laws and regulations.
• Comply with policies and procedures as required.
• Locate customers using skip‑trace sites, internet, and credit bureau.
• Work from multiple servicing platforms to investigate and resolve discrepancies.
• Communicate effectively with internal and external partners.
• Comply with requirements when legal action is unavoidable.

• Minimum 2 years collections experience.
• Technical proficiency to change, add, or delete information in servicing platform.
• Ability to solve problems quickly and efficiently in the best interest of the company and customer.
• Knowledge of FDCPA regulations.
• Critical thinking skills.
• Basic understanding of consumer agreement documents.
• Typing speed of at least 30 words per minute with minimal grammatical errors.
• Proficiency in Microsoft Word, Excel, PowerPoint, and email.
• Strong math skills.
• Ability to work unsupervised after the initial training phase.
• Bilingual in Spanish is a plus.

• Good attendance.
• Ability to adapt to changes.
• Customer service orientation.
• Problem‑solving ability.

A high school diploma is required for this role.

Spruce Power offers competitive benefits and a collaborative, purpose‑driven, high‑energy culture.

We value a diverse work environment. Spruce Power is an equal opportunity employer and hires without consideration to race, religion, national origin, age, gender, sexual orientation, marital status, veteran status, or disability.